FAQ

Can permit details be sent to TESS before the movement?

Yes. Permit details can be sent to TESS before actual measurements, pilots and drivers are completed.

Can actual measures be sent to TESS more than once?

Yes. The source document says actual measures can be sent to TESS as many times as required. Each send overwrites what is in TESS.

Why is a permit shown in red?

A red Permit Number indicates that critical details are missing.

Why is a pilot or driver shown in red?

The record has an issue that should be checked before sending actual measures to TESS. This may include an expired licence, expired rego, missing information or incorrect information.

What happens when a Work Order is removed?

It is not deleted. It is flagged as removed, so it can still be seen in the Work Order list.

Where can I find my work orders?

Open Work Orders, then check the selected date or view.

What should I do if information is not updating?

Check your connection, allow the app to sync, and see Sync Problems.

What if I cannot find the work order I need?

See Missing Work Orders. Do not start a different work order without approval.

Where do I get further help?

Contact your usual Traffic Escort Warden support contact and include the relevant work order or permit reference.