Frequently asked questions

Can measurements be sent more than once?

Yes. Correct the information in the app and submit it again. Each successful upload replaces the previously submitted values in TESS.

Why is a permit shown in red?

A red permit number means important information is missing or requires attention. Open the permit, review the fields, and correct the details before sending information to TESS.

Why is a pilot or driver shown in red?

The record contains information that requires attention, such as an expired licence, expired vehicle registration or missing details. Review and correct the record before uploading the actual movement details.

What happens when a Work Order is removed?

It is retained and marked as removed rather than deleted. Use Work Order Filters to include removed records in the list.

Where can I find my Work Orders?

Open the Work Order list and check the selected date and filters. See Missing Work Orders when the expected record does not appear.

What should I do when information is not updating?

Check the device connection, allow any current synchronisation to finish, and follow Sync Problems.

Where can I get further help?

Contact Tim Elleston. Include the Work Order or permit number, what you expected to happen, what happened instead, and any message shown by the app.