Sync problems

When information is not updating:

1. Check that the device has a suitable internet connection.
2. Allow any current app synchronisation to finish.
3. Manually synchronise the app once.
4. Reopen the affected Work Order and check the information again.

Do not repeatedly press an upload action while a request is already being processed.

If the issue continues, contact your usual support contact and include:

• the Work Order or permit number
• what you expected to see
• what occurred instead
• the approximate time of the problem
• any error message or screenshot